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Get help from the Grove team

Send the Grove team a message from inside Grove, and what to tell us so we can help fast.

Written by Jack Meyers

You can send the Grove team a message from inside Grove. A real person on the team reads it and replies.

Send us a message

  1. Click your picture at the bottom right to open the account menu.

  2. Click Ask a question.

  3. A chat window opens. Type your message, and send it.

The account menu open from your picture at the bottom right, with Help center, What's new, and Ask a question between Connect your agent and Log out.

We reply in the same chat window. When we reply, a dot appears on your picture. Click Ask a question to read it.

To read help articles instead, click Help center in the same menu. The help center opens in a new tab.

Other places to reach us

If you can't sign in

Email [email protected]. Tell us the email address you sign in with.

"Chat isn't available right now"

If the chat window can't load, the account menu shows "Chat isn't available right now. The help center still works." Wait a moment, and click Ask a question again. Or click Help center to read the help articles.

A browser extension, such as an ad blocker, can stop the chat window from loading. Turn it off for Grove, and reload the page. Or email [email protected].

What to tell us

We can help faster when you tell us:

  • What you tried to do.

  • What happened instead. Copy the exact message you saw.

  • Where it happened, such as the project ID (for example, P-003) or the page.

  • For a CLI problem, the command you ran and its output. Run grove --version, and tell us the version.

A screenshot helps too.

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